The Private Healthcare Facilities Ordinance ("the Ordinance") established a two-tier complaints management system in handling complaints against licensed private healthcare facilities ("PHFs") — the concerned PHF handles complaints at the first tier while the Committee on Complaints against Private Healthcare Facilities ("the Complaints Committee") handles complaints at the second tier. If the complainant has not lodged a complaint to the PHF concerned on the complaint issue, the complainant should make a complaint to the PHF first.

If the complainant has already made a complaint to the PHF but is not satisfied with the handling and reply of the PHF concerned, the complainant may submit the following documents and information to the Secretariat of the Complaints Committee in person:

• A duly completed complaint form;
• Information substantiates the complaint, if any; and
• A statutory declaration^{Note 3}

The complainant may also submit a complaint to the Secretariat of the Complaints Committee by post.

Note 3: According to the Ordinance, the complainant should make a statutory declaration as to the truthfulness and correctness of the information given to substantiate the complaint. You can contact the following offices for appointment for the statutory declaration:

or

The complainant could also make a statutory declaration at District Offices of Home Affairs Department.

If you have any enquiries, please call the Secretariat of the Complaints Committee at 3107 2667 during office hours.